Top 7 Things You Requirement Remember In front of Dealing with Your Next Difficult Customer
1. Outrage precludes rationality.
On the warpath customers simply cannot rationalize. This is because they are so wrapped up in the emotion of indignation that everything you articulate is filtered under the aegis their emotions. Anger is an emotion and emotions are experienced in the rightist side of the brain. Rationalizing, problem solving, […]